1.1 Terminology of these terms and conditions:
"Buyer" is the person or persons placing an order including trade or business purchases.
"Seller" is TehnomotiveAfrica.com, the website entity, hereinafter referred to as Tehnomotive Africa, owned by Tehnomotive d.o.o. registered in Savska 27c, 11251 Ostruznica, Serbia and Aetius Media Marko Cvijic Pr, registered in Kneza Milana Obrenovica 35/3, 31250 Bajina Basta, Serbia.
"Goods", "Services" or "Items" are the products and services Tehnomotive Africa states to supply to the Buyer in accordance with these terms and conditions.
"Order" is the Buyer indicating to make a monetary payment in exchange for a good or service.
"Purchase" is the exchange of monetary payment to the Seller.
"Dispatch" is the good or service leaving the Buyer under agreed terms.
"Contract of sale" or "Sale" is the Buyer and Seller agreeing to exchange an item or service for a monetary value.
1.2 These terms and conditions apply to all goods and services offered and sold by Tehnomotive Africa, or the Seller to the person or persons who places an order of the goods or services, hereinafter referred to as the Buyer.
1.3 By placing an order with Tehnomotive Africa via tehnomotiveafrica.com, an online service owned by Tehnomotive Africa or any other company owned by Tehnomotive Africa online and offline, the Buyer agrees to all terms and conditions of sale. It is the responsibility of the Buyer to acknowledge and understand these terms and conditions before completing any purchases with Tehnomotive Africa.
1.4 The Seller reserves all rights to amend these terms and conditions at any time, the latest date of amendments will be stated in 1.0 of the terms and conditions.
1.5 The Buyer's statuary rights will not be affected by these terms and conditions.
1.6 The contract of sale between the Buyer and Seller will only be formed once an item has been dispatched.
1.7 The Buyer's order of an item indicates the Buyer's intention to make a purchase of an item or service from the Seller and does not represent an actual sale. Once an purchase order has been received, the Seller reserves all rights to accept and supply the good or service or decline the order and make a full refund of any payments made.
1.7.1 Receipt of payment is not an indication of an offer being accepted by the Seller.
1.7.2 Receipt of an order confirmation is not an indication of an order or purchase being accepted by the Seller.
1.8 Tehnomotive Africa reserves the right to decline any order made by the Buyer until the item has been dispatched.
1.9 Tehnomotive Africa will endeavour to provide a purchased item to the Buyer within an advertised time frame. However the Seller cannot be held responsible for any unforeseen delays in providing a good or service within the advertised time frame nor any costs incurred to the Buyer as a result of this.
2.1 Orders will not be processed by the Seller until the Buyer has paid for the purchased item in full.
2.2 In the case of items being dispatched before a full payment is made, Tehnomotive Africa retains title of said items.
2.3 In the case of a payment being withdrawn by the Buyer following the dispatch of an item purchased, Tehnomotive Africa will seek to recover the items or the equivalent monetary value of the items plus expenses. Interest will be charged at a rate of 8% above the National Bank of Serbia base rates.
2.4 By using a credit/ debit card to make payment for an order, the Buyer confirms that they are the authorised owner and user of the card.
2.5 All credit/ debit card payments are subject to validation checks and approved authorisation by the card issuer. In the case of a declined authorisation by the card issuer, Tehnomotive Africa will cancel the Buyer's order.
2.6 Tehnomotive Africa does not accept responsibility for any charges levied by the card issuer or bank as a result of processing the Buyers credit/ debit card during payment in accordance with the Buyers instructions.
2.7 Payments will need to be made via PayPal or direct bank transfer.
3.0 TehnomotiveAfrica.com Item Listing Information
3.1 The information displayed on Tehnomotive Africa listings are supplied by the items manufacturer. The items fitting instructions take precedence.
3.2 Tehnomotive Africa has the right to alter or amend item specifics at any time without giving notice.
4.1 The price of a good or service will be taken from the time and date of the listing on tehnomotiveafrica.com when an order or purchase was made unless conflicted with 4.3 of the terms and conditions.
4.2 All prices include VAT at the statutory rate for the date an order is made.
4.3 In the case of an item's price being incorrectly advertised by Tehnomotive Africa, the Buyer will be notified and reserves the right to continue with the order at the corrected price or cancel the order for a full refund.
4.4 Tehnomotive Africa will not be obliged to supply the goods or services at an incorrect price.
4.5 Tehnomotive Africa has the right to alter or amend item prices at any time without giving notice.
5.1 Once an item has been dispatched, the Buyer may receive a tracking number via email. If no email address was supplied by the Buyer, direct contact to the Seller via telephone will be required to receive the order's tracking number.
5.2 Tehnomotive Africa will endeavour to dispatch and provide an item within the advertised time frame however the Seller cannot accept responsibility for any unforeseen delays. The Seller will contact the Buyer if any known delays occur. The Buyer may not be notified if a delay or issue is not known.
5.3 In the case of the Buyer not receiving a dispatch notification or communication of delay, it is the Buyers responsibility to notify Tehnomotive Africa.
5.4 Tehnomotive Africa will not be held liable for any delays in dispatching items within the advertised time frame.
6.1 Tehnomotive Africa uses various delivery companies to deliver items to the Buyer.
6.2 Once an item has been dispatched, the responsibility for the safety and transit of the good falls on the courier.
7.0 Delayed Item
7.1. Tehnomotive Africa does not accept responsibility for any unforeseen delays in delivery of an item to the Buyer, including but not limited to:
7.1.1 The courier having difficulties finding the delivery address.
7.1.2 Any errors incurred by the Courier processing the delivery.
7.1.3 The Buyer supplying an incomplete or incorrect delivery address.
7.2 It is the responsibility of the Buyer to acknowledge and understand the tracking of an item during transit.
7.2.1 Tehnomotive Africa will provide tracking details of an order to the Buyer.
7.2.2 In the case of the order not being received by the Buyer within the agreed time frame, it is the responsibility of the Buyer to notify Tehnomotive Africa. Tehnomotive Africa endeavours to rectify any issues.
7.3 There will be a re-delivery charge levied to the Buyer if an item is returned to Tehnomotive Africa as a result of the Buyer supplying an incomplete or inaccurate address or the couriers three failed delivery attempts.
7.4 Tehnomotive Africa will not be held liable for any costs incurred to the Buyer due to a delay in delivery of an order.
8.0 Damaged Item
8.1 It is the responsibility of the Buyer to check the contents of the goods thoroughly once a delivery has been made.
8.1.1 It is the responsibility of the Buyer to notify Tehnomotive Africa of any damage within 48 hours in order for the issue to be rectified.
8.2 All internal and external packaging must be retained when reporting an item as damaged regardless of its condition.
8.3 In the case of the external packaging being visibly damaged upon delivery, it is the responsibility of the Buyer to sign as "damaged" with the courier if this is an option.
8.4 Refusing an item upon delivery based solely on the condition of the external packaging is not advised as the item within may not be defected.
8.5 In the case of a Buyer reporting the item as damaged, Tehnomotive Africa may require photographic images of the packaging and item to help expedite the situation.
8.6 Subsequent to the Buyer notifying Tehnomotive Africa of any damage to the packaging or item upon delivery, Tehnomotive Africa will carry out one of the following options:
8.6.1 Tehnomotive Africa will open a courier damage inspection. This process can take up to 8 working days starting from the day after the inspection is raised. The Buyer must agree to cooperate with the courier's attempts to insect the damaged package. Once the inspection process has ended, Tehnomotive Africa will reimburse the Buyer with a replacement item or a full refund.
8.6.2 Tehnomotive Africa will offer a partial refund in settlement of any damage.
8.6.3 In the case that part of an item is damaged as opposed to the whole item, Tehnomotive Africa may send out the replacement part only.
8.6.4 Tehnomotive Africa will request the Buyer to return the damaged item via an agreed service with an agreed courier or postal service. The Buyer must provide a copy of any receipts in addition to using the agreed service with an agreed courier or postal service in order to be reimbursed for any return charges. Tehnomotive Africa will only reimburse any costs once the item and a copy of any receipts has been received. Tehnomotive Africa reserves the right to reject or give a partial refund if the Buyer returns an item that opposes the accepted pre-agreed terms.
8.7 Tehnomotive Africa will not accept liability for any costs incurred on the Buyer due to an item being delivered damaged.
9.0 Item Not Received
9.1 Tehnomotive Africa will provide tracking details of an order to the Buyer.
9.1.1 It is the responsibility of the Buyer to acknowledge and understand the tracking of an item during transit.
9.1.2 In the case of the order not being received by the Buyer within the agreed time frame, it is the responsibility of the Buyer to notify Tehnomotive Africa. Tehnomotive Africa endeavours to rectify any issues.
9.2 It is the responsibly of the buyer to notify Tehnomotive Africa if the tracking number shows an item has been delivered but goods have not be received.
9.2.1 Subsequent to the report of a missing item, Tehnomotive Africa will notify the courier to open an investigation. This process can take up to 8 working days starting from the day after the inspection is raised. The Buyer must agree to cooperate with the courier's attempts to verify the items location.
9.2.2 Following the courier's inspection, in the case that the item has not been delivered, the courier will issue Tehnomotive Africa with a claim notification. Tehnomotive Africa will only refund the item or dispatch a replacement item once the courier's claim notification has been received.
9.2.3 In the case of a missing original item being re-delivered by the courier after the Buyer has already accepted a replacement item or a refund of the original item, the Buyer must refuse acceptance of the re-delivered original item.
9.2.4 In the case of the Buyer mistakenly accepts the original item after already accepting a replacement item or has received a refund of the original item the buyer must notify Tehnomotive Africa as soon as possible.
9.3 In the case of a missing item, the Buyer agrees to make reasonable attempts to locate the item. i.e. Checking with neighbours or local access points.
9.4 Tehnomotive Africa will not accept liability for any costs incurred on the Buyer due to an item being not being delivered.
10.0 Missing Parts or Item
10.1 It is the responsibility of the Buyer to check the contents of the goods thoroughly once a delivery has been made.
10.1.1 It is the responsibility of the Buyer to notify Tehnomotive Africa of any missing parts or items within 48 hours in order for the issue to be rectified.
10.2 All internal and external packaging must be retained when reporting an item or part as missing regardless of its condition.
10.3 In the case of a Buyer reporting any parts or items missing, Tehnomotive Africa may require photographic images of the packaging to help expedite the situation.
10.4 Subsequent to the Buyer notifying Tehnomotive Africa of any missing parts or items upon delivery, Tehnomotive Africa will carry out one of the following options:
10.4.1 Tehnomotive Africa will open a courier inspection to try and find any missing parts or items. This process can take up to 8 working days starting from the day after the inspection is raised. Once Tehnomotive Africa has received confirmation from the courier that they are unable to find the missing parts or items, Tehnomotive Africa will dispatch a replacement item or arrange for a collection and refund.
10.4.2 Tehnomotive Africa will offer a partial refund in settlement of any missing parts or items.
10.4.3 Tehnomotive Africa will send out the missing parts or items only.
10.4.4 Tehnomotive Africa will request the Buyer to return the item via an agreed service with an agreed courier or postal service. The Buyer must provide a copy of any receipts in addition to using the agreed service with an agreed courier or postal service in order to be reimbursed for any return charges. Tehnomotive Africa will only reimburse any costs once the item and a copy of any receipts has been received. Tehnomotive Africa reserves the right to reject or give a partial refund if the Buyer returns an item that opposes the accepted pre-agreed terms.
10.5 Tehnomotive Africa will not accept liability for any costs incurred on the Buyer due to an order being delivered incomplete or with missing parts or items.
11.0 Incorrect Item
11.1 In the case of the Buyer receiving an item that is incorrect from what was ordered the Buyer must contact Tehnomotive Africa.
11.2 All internal and external packaging must be retained when reporting an item as incorrect regardless of its condition.
11.3 In the case of a Buyer reporting the item as incorrect, Tehnomotive Africa may require photographic images of the item to help expedite the situation.
11.4 Subsequent to the Buyer notifying Tehnomotive Africa of any incorrect items, Tehnomotive Africa will determine if the item delivered is incorrect and will carry out one of the following options:
11.4.1 Tehnomotive Africa will arrange a collection of the incorrect item on any given working day from the original delivery address at the expense of Tehnomotive Africa. Subsequent to Tehnomotive Africa receiving the items in original condition with no damage, the correct item will be dispatched or the item will be refunded. Tehnomotive Africa endeavour to dispatch new items within 48 hours of receiving incorrect items.
11.4.2 Tehnomotive Africa will not dispatch a new item without collecting the incorrect item.
11.4.3 Tehnomotive Africa will request the Buyer return the incorrect item for a refund using Tehnomotive Africa return process at the expense of the Seller.
11.4.4 Tehnomotive Africa will request the Buyer to return the item via an agreed service with an agreed courier or postal service. The Buyer must provide a copy of any receipts in addition to using the agreed service with an agreed courier or postal service in order to be reimbursed for any return charges. Tehnomotive Africa will only reimburse any costs once the item and a copy of any receipts has been received. Tehnomotive Africa reserves the right to reject or give a partial refund if the Buyer returns an item that opposes the accepted pre-agreed terms.
11.5 Tehnomotive Africa will not accept liability for any costs incurred on the Buyer due to an incorrect item being delivered.
12.1 Tehnomotive Africa guarantees the items sold are as advertised and free from faults or defects for at least the duration of the manufacturer's warranty period. This guarantee will be void if faults or defects are as a result of the Buyer using the item against the manufacturer's instructions or misused in any way.
12.2 It is the responsibility of the Buyer to report any suspects or concerns of faults or defects on any product purchased from Tehnomotive Africa as soon as possible.
12.3 Tehnomotive Africa will not accept liability for any costs incurred on the Buyer due to a faulty or defected item.
14.1 The Tehnomotive Africa customer service team are available during official business hours. In the case of the Buyer not being satisfied with the service given, formal complaints can be directed to the Tehnomotive Africa complaints department whose address is: Tehnomotive d.o.o., Savska 27c, 11251 Ostruznica, Serbia.
15.0 Privacy and Data Protection
15.1 Tehnomotive Africa will not share any personal details of the Buyer with any third party unless necessary to complete an order.
15.2 Personal information collected may include but not limited to the Buyers; Name, Title, Company/ Organisation Name, Address, E-mail Address and Phone Number.
15.2.1 The personal information collected by the Seller will be used solely to aid the order process and to provide the Buyer with a purchased good or service.
15.3 Tehnomotive Africa may use the Buyers personal information to converse important information about the product or service purchased. i.e. Product recalls, updates or notifications.
15.4 Special offers and information will be sent via email to the Buyer should they subscribe to the Tehnomotive Africa mailing list.
17.0 Fraud Checks
17.1 Tehnomotive Africa vigilantly screens all orders to ensure they are not fraudulent. This protects against chargeback from credit card companies whilst protecting customers.
17.2 Tehnomotive Africa reserves the rights to decline or cancel any payments if not satisfied with the authenticity of an order. In the case of a cancelled or declined order, payments will be refunded.
17.3 All orders detected as fraudulent will be reported to the authorities and added to an internal fraud screening system.
18.0 Force Majeure
18.1 Tehnomotive Africa will not be held liable for any delay or failure to fulfil an order through circumstances beyond the control of the company.
18.1.1 This covers but is not limited to natural disasters, acts of God, war and the failure of third parties, such as suppliers and subcontractors, to perform their obligations to the contracting party.
19.1 The returns policy on each listing outlines; when the return period begins, the length of the return period and the person or persons responsible for expenses endured by return postage. Tehnomotive Africa does not accept returns outside of the time frame stated in the returns policy.
19.2 All items including Click & Collect orders must be sent to the Tehnomotive Africa returns address. It is the customer’s responsibility to ensure the safe transit of all returned items.
19.3 All returns must be authorised by a Tehnomotive Africa employee and accompanied with an RMA number.
19.4 Tehnomotive Africa Returns Address: Tehnomotive d.o.o., Savska 27c, 11251 Ostruznica, Serbia.
19.5 Subsequent to Tehnomotive Africa receiving a returned item from the Buyer, Tehnomotive Africa endeavours to inspect the item within 7 days. Once the inspection is complete, the Buyer will be contacted directly regarding a refund or to explain any issues raised as a consequence of the inspection.
19.6 Subsequent to the Tehnomotive Africa inspection of a returned item, where required, Tehnomotive Africa endeavours to refund the Buyer within 7 days. Refunds can only be issued to the Buyer via the original payment method.
19.7 Any item that is made to order cannot be cancelled or returned to the Seller. The Buyer will be made aware of any item that is made to order in writing prior to an order being accepted.
Diesel Fuel Pumps and Injectors Policies and Warranty
1.1 All units returned for surcharge credit must be complete and removed from the engine condition with all residual fuel removed.
1.2 Damaged old units will result in the surcharge not being refunded.
1.3 All warranty work will be carried out by Tehnomotive d.o.o.
1.4 If any seals are broken or units tampered with warranty will be void.
1.5 Any pump or injector returned under warranty will be fully tested. If no faults are found a re-testing fee will be charged.
1.6 Any pump or injector returned under warranty will be returned to you once repair is complete. Please take note if you are fitting a replacement unit not supplied by Tehnomotive Africa.
1.7 Tehnomotive Africa will not be held liable for any consequential costs e.g. Removing and refit, workshop charges, recovery, vehicle hire charges etc.
1.8 By fitting this unit you are accepting the above conditions.
2.0 Diesel Fuel Pumps and Injector Policy Overview
2.1 Failure to comply with Tehnomotive Africa diesel policies may invalidate the warranty. By installing this product you accept and acknowledge the information provided by these policies. Tehnomotive Africa remanufactured/exchange diesel products are remanufactured to the OE specifications and individually tested to the manufacturer specified settings using the latest test plan data.
2.2 Installation will only be carried out by a competent trained technician.
2.3 Confirm that the diagnosis is accurate before installing a new diesel pump or injector, including identifying and curing the root cause of the failure. The most common causes of diesel pump and injector failure is fuel contamination, water, dirt or incorrect fuel. Also check that the part number being removed corresponds with the replacement part number, a direct replacement or a correct successor.
2.4 Refer to the vehicle manufacturer specifications or repair data for additional information such as torque settings, coding to vehicle ECU, priming/bleeding (pumps) and/or any other vehicle manufacturer related procedures, instructions or recommendations.
2.5 Manufacturers recommend that all high pressure pipes, fitting and seals are replaced when replacing injectors. Also ensure that the combustions chamber seal is replaced and the injectors seat is cleaned and re-cut, if required, to ensure it seals correctly.
2.6 Do not dismantle or adjust any pressure fittings on your replacement unit - if you think something does not 'look right' please call your distributor for advice.
2.7 Diesel systems operate under very high pressure and it is important that Health and Safety measures are observed and the minimum PPE should include eye protection and protective gloves.
2.8 Units may be 'wet' in the internal packaging due to the calibration fluid used in the testing process. This is normal and is not a cause for concern; calibration fluid id inert and non-flammable. Units are sealed, capped and protected after testing then packed in anti-corrosive packaging before finally being labelled and boxed.
3.0 Diesel Fuel Quality Policy
3.1 The major Diesel Fuel Injection Systems Manufactures (Bosch, Delphi, Denso, Siemens VDO and Stanadyne) issued a 'Common Statement Paper' issued in 2009 and updated March 2012 and this stated 'The European fuel standard EN 590:2009 embodies the latest fuel quality requirements. Fuel injection equipment manufactures' products might not meet expected lifetime performance and emission targets if EN 590:2009 fuel or fuel will similar properties to the EN 590:2009 specification is not used. The responsibility therefore must fall to the equipment user and/or the fuel supplier to ensure that the fuels used are compatible with the fuel system and objectives of the emission legislation, ' It also says: 'Users of diesel engines are reminded that the fuel standards apply only to the point of delivery from the distribution network, generally from the pump nozzle of the filling station. From this point on it is the user's responsibility to protect the fuel from water and dirt contamination to enable engines to achieve their designed performance emissions, and durability targets.' (Source Web - Fuel Requirements for Diesel Fuel Injection Systems - Joint FIE Manufacturers Statement, issued in Sept 2009 and updated in March 2012)
3.2 The implication of this statement is that correct fuel quality is critical to diesel system performance and lifespan. This is particularly true in modern high pressure common rail systems. The most frequent causes of diesel pump and injector failure are:
- Poor quality fuel (from dirt ingress, particulate contamination, water content, petrol content, bio content)
- Use of non-approved fuel and/or additives
- System contamination of the fuel tank or corrosion of the tank internal coating
3.3 In the event of suspected fuel contamination always ensure the complete system, including the fuel tank is flushed clean and dried to remove all traces of moisture. Fuel lines and the supply/feed pump (e.g. in tank feed pump/sender unit) should also be checked and replaced if necessary.
We advise changing the fuel filter with the OE replacement or an OE equivalent as these are designed to trap both water and very fine particles. This is particularly important on modern common rail systems ensuring that the high precision parts are protected with clean fuel from the start.
4.0 Warranty Policy
4.1 Common rail pumps and injectors carry a 12 month warranty against manufacturing or remanufacturing defects, limited to the cost replacement part only.
4.2 Verification and validation of a warranty relies on proof of purchase and return of the unit for a test and report.
4.3 Warranty is limited to the cost of the replacement part only. All units are test to the manufacturer specifications using the OE test plan software on the recommended test equipment (e.g. Bosch, Hartridge)
4.4 Warranty may be rejected if the part;
- has been incorrectly installed or misdiagnosed
- is physically damaged due to mishandling
- is found to be contaminated with dirt and/or water or non-conforming bio-fuels or additives.
4.5 All units are full bench tested following remanufacture/manufacture before being sealed and protectively packed.
4.6 Warranty claims will be void if returned units are found to contain dirty or contaminated fuel. Units stripped and tested under warranty will be inspected with a microscopic forensic camera. Parts are nonreturnable once fitted unless subsequently found to be faulty. it is unlikely that a complete set of injectors will be faulty so any potential claims for sets or multiples of injectors should be discussed with Tehnomotive Africa before being removed from the vehicle.
5.0 Old Unit/ Core Return Policy/ Cashback Offer i.e. Surcharge (if surcharged as exchange product)
5.1 To be acceptable for surcharge credit, the old unit(s) returned must:
- Be the same or equivalent part number, type and model as supplied (if unsure please check get in touch with Tehnomotive Africa)
- Be intact, not dismantled or stripped
- Be complete, with solenoid and associated connections where relevant
- Not be damaged by impact, crash, crushed, dropped or removal methods
- Not be excessively corroded beyond a condition consistent with normal vehicle use
- Not have any cracked or broken casings, manifolds or stud housings
- In general, core will be accepted for return and refunded whenever possible. It is essential for maintaining the process of remanufacturing , recycling, saving valuable energy and the planet's resources. We appreciate that failed units may be damaged internally.
5.2 Units that do not meet the criteria of acceptable core condition will not be eligible for surcharge credit.
5.3 To help preserve the old units value and enable a refund, when returning old units:
- Check for acceptability as stated in 5.1 of the return policy
- Drain all fuel from the pump, pipes and injectors
- Wipe off excess fuel, oil, dirt and any other contaminants
- Re-use protective caps supplied with your replacement unit
- Re-use the polythene bag and replace securely in the box the replacement unit came in.
- Return to Tehnomotive Africa
N.B For any further information please call Tehnomotive Africa. Please provide details of any vehicle fault codes, diagnosis readings, vehicle symptoms and details of the diagnosis equipment used.